Member Education

COVID-19 FAQ

Amidst the chaos regarding the global spread of COVID-19, we want to assure you that MMFCU will continue operations and is here to serve your financial needs.  During this rapidly evolving situation, our main priority is the health, safety, and well-being of our employees and members. 

Rest assured that we have taken the necessary steps to serve you safely and securely. In addition to meeting your online and mobile banking needs, MMFCU is well prepared to help you without interruption in service. Please visit this page often for the most current updates.

MMFCU's Express Branch and remote channels remain open to serve you without interruption.

  • Springfield’s Express Branch (located by the Visitor's entrance of the State Street Campus) will remain open and available for your financial transactions.
  • The Enfield Branch is closed during this time.
  • The Springfield branch will not be publicly accessible during this time. You can still reach us by calling 800.940.9466 or by emailing memberservice@massmutualfcu.org.

MMFCU remains committed to your financial wellness by offering payment options that suit your needs.

As we continue to provide financial assistance to you during this pandemic, MMFCU has implemented some additional options to further assist you in meeting your financial needs:

  • COVID-19 Assistance Loan: This loan is meant to financially assist those who are either awaiting the stimulus check, or those who may not qualify to receive the stimulus check. 
  • Skip-a-Pay: If you are having difficulty paying your loan, MMFCU offers skip payments and loan forbearance. Arranging a skip payment process through the credit union does not affect your credit score. This option is based on individual circumstances. If this seems like a viable option for you and your financial needs, call MMFCU at 800.940.9466 or email memberservice@massmutualfcu.org.

  • Excessive Withdrawals: Beginning on May 1, 2020, MMFCU is temporarily suspending the enforcement of Regulation D. What does this mean? You are no longer restricted to six remote transfers from your savings and money market accounts. You may now make an unlimited number of transfers and withdrawals from your savings without leaving the safety of your home.

MMFCU's digital services provide you an easy and convenient way to access your account information:

  • Mobile Deposit: You can deposit checks from the comfort and safety of your home with the MMFCU Mobile App.

  • Shared Branching: Find fee-free ATMs and other credit union branches that are closest to you. You can make deposits, withdrawals, loan payments, loan advancement, and more. If you have a Kasasa Checking account, all ATMs are fee-free. (Before visiting any shared branch location, please call that branch and verify that they are open. Branch hours may differ from their website due to COVID-19.)

  • Zogo App: Fun, financial education app that pays youth members in gift cards! A great activity for the kids to do while out of school.

  • CUOnline: Securely access your accounts to check balances, transfer funds, view statements, set up a budget and more from your computer.

  • Mobile Banking: Securely access your accounts to check balances, transfer funds, view statements, set up a budget and more from your cellphone.

  • Incredible Member Service: We have member service representatives that are ready and happy to answer any questions you have about finance, budgeting, or planning at this time.

Our priority remains on your financial well-being and providing a safe and healthy work environment for MMFCU Employees. We want to assure you that we are continuing to monitor the COVID-19 pandemic updates and recommendations from the CDC and the Federal State Government Agencies. Please continue to check your email, mobile app, and here on our website for MMFCU COVID-19 Updates. Thank you for your patience and trust in MMFCU. Please know we are thinking of you and your families and will support you through these challenging times.

For more detailed information on how MMFCU is handling COVID-19, see our letter from our CEO.

 

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