The security of your accounts is always our top priority, especially when it comes to online access to your accounts. While we don't want to make it difficult for you to access your accounts online, we do want to make it impossible for anyone else to access your accounts. That is why we have enhanced our login process with additional security.
When you first sign up for CUOnline, you will be asked to set up a validation question to which you will indicate an answer that only you would know. Once you have chosen your question and indicated your answer, you will be able to add extra security to the computer you are using. This extra security is a small, low priority cookie that is placed within your Internet browser. This cookie does not track your computer in any way; it only tells our system that you have added the extra security. Each time you log in to your CUOnline account you will only have to enter your username and password; you will not be asked to answer the validation question. The only time you will be prompted to answer your validation question is if you try to log in to your account at a different computer (that does not have the extra security) or if you delete the cookies on your Internet browser.
We recommend that you add the extra security to your personal computer so that you can avoid answering the validation question each time you log in to your account. However, we strongly recommend that you DO NOT add the extra security to any public computers or computers that you share access to with others.
For questions or more information, give us a call at 800.940.9466 or send us an email.
Starting in September of 2013, you may be prompted to update your CUOnline login information. These new requirements will help keep your account strong and secure, something we take very seriously. Please note that with these changes, CUOnline will be supported on Internet Explorer 8 +, Firefox, Google Chrome, and Safari.* For more information regarding the changes, click here.
Your online security is important to us, and since we have always maintained the highest security standards, we are constantly making changes to better protect you from identity theft and fraud. This security service requires you to provide either your telephone number or your email address so that we can confirm your identity when you log in with a new computer.
Important note: If you use mobile banking, your security service will continue to require answers to challenge questions.
This security process protects your accounts from unauthorized access. It identifies you as the true "owner" of your accounts by recognizing not only your password but your computer as well. If we don't recognize your computer - you've logged in from a public computer or one you haven't used before - we'll ask you for information that only you know as an additional line of defense to prevent unauthorized access.
*Internet Explorer 7 will not be supported