Contact Us

Branch Locations

Our members are welcome to visit our branch locations at any time during our normal business hours, Monday through Friday, 8:30 AM - 4:00 PM; no appointment is necessary.

Shared Branching

No matter where you may be, MMFCU is now as close as the nearest CO-OP Shared Branch location. With so many convenient locations, you can access your account even if you travel or relocate hundreds of miles from New England. You can call 888.SITE.COOP (888.748.3266), go online to co-opsharedbranch.org, or find a location using the locator on MMFCU's mobile app.

MMFCU has joined together with thousands of other credit unions, nationally and internationally, in a cooperative effort to bring you more convenience through the CO-OP Shared Branch network. You can perform many of your financial transactions and obtain services at branch locations that are part of other credit unions in the network.

By using the CO-OP Shared Branch network, your membership and accounts remain at MMFCU, but you can access your accounts and conduct business with us through any of the convenient CO-OP Shared Branch locations. Through a network of participating credit unions, access to your accounts and MMFCU services is made easier.

What can you do at a CO-OP Shared Branch location?

You can make deposits and withdrawals, loan payments and loan advances, and VISA Credit Card Cash Advances at any Shared Branching location. In addition, most locations will also let you transfer between sub-accounts, get a cashier's check money order or traveler's check, and use the branches' notary services. While many transactions are free, some do have a small fee associated with them. Please refer to the CO-OP Shared Branch network fee schedule posted in the branch location.

How do you access your account?

You need three things when you visit a CO-OP Shared Branch location:

  • The name of your Credit Union (MassMutual Federal Credit Union)
  • Your MMFCU Account Number
  • A current, un-expired, valid U.S. Government-issued picture identification with signature. The following are approved forms of identification:
    • State issued driver's license or identification card (temporary extensions are not accepted)
    • U.S. passport
    • City, State, County or Federal I.D. card or badge
    • U.S. Armed Forces Identification Card or the new Smart Identification card without signature
    • Resident Alien Card issued by the INS

Cash Withdrawal Limits

CO-OP Shared Branch may limit cash withdrawals to $500 per day, regardless of MMFCU's policy.

Holds and Deposited Funds

  • The funds you deposit at the CO-OP Shared Branch locations may not be available for immediate withdrawal from your MMFCU account.
  • The CO-OP Shared Branch location cannot remove a hold placed on your account. You must contact MMFCU at 800.940.9466 to have a hold removed.

Stop Payments

The CO-OP Shared Branch location cannot accept a stop payment request on your own checking account. You must contact MMFCU at 800.940.9466.

If you need to place a stop payment on a check you obtained from the CO-OP Shared Branch location, such as a cashier's check, money order, or official check, you must contact the CO-OP Shared Branch location where you obtained the check. There will be a waiting period not to exceed 90 days before funds can be released. You may be required to complete an indemnity agreement. Please refer to Shared Branching Fees posted at the CO-OP Shared Branch location.

For questions or assistance, email memberservice@massmutualfcu.org or call 800.940.9466.

CO-OP Shared Branching

 

Main Office

1295 State Street
Springfield, MA 01111-0001
MIP Code F235

Hours: Monday - Friday, 8:30 am - 4:00 pm

Phone: 413.744.3431 | Toll Free: 800.940.9466

Express Teller Branch

Clarence Street Entrance/Visitor's Parking
1295 State Street
Springfield, MA 01111-0001
MIP Code F235

Hours: Monday - Friday, 8:30 am - 4:00 pm

Drop Box

Drop off your deposits or loan payments in the drop box located inside the lobby area of the Visitor's Entrance. Please don't leave cash in the drop box.

Hours: Monday - Friday: 6:00 am - 6:00 pm

Bright Meadow Branch

100 Bright Meadow Blvd.
Enfield, CT 06082-1981
MIP Code M241

Hours: Monday - Friday, 8:30 am - 4:00 pm

Phone: 860.562.1947

Drop Box

Drop off your deposits or loan payments in the drop box located inside the lobby area of the Visitor's Entrance. Please don't leave cash in the drop box.

Hours: Monday - Friday: 6:00 am - 6:00 pm

 

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